Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations, refunds, no-shows, host cancellations, trip modifications, and damage disputes are handled on KEYPASS Drive. Refund eligibility may depend on booking timing, trip status, payment method, platform rules, and dispute review.

Refunds are returned to the original payment method. Card payment refunds are generally returned within 3–5 business days, depending on the payment processor and the customer’s bank. Crypto refunds, when supported, are returned to the original wallet within 24 hours when technically possible and after review.

If a host cancels a confirmed booking:

• Guest receives a 100% refund.
• Host may receive a penalty.
• Host listing may be temporarily paused.
• KEYPASS Drive may assist the guest in finding an alternative vehicle when possible.
• Repeated host cancellations may affect host account standing.

• Guests may request to extend a trip from within the app when available.
• Extension charges are calculated based on the daily rate, selected protection plan, fees, taxes, and availability.
• Trip extensions are not confirmed until approved and paid.
• Shortening a trip does not automatically result in a partial refund unless the change is made more than 24 hours before the original return time and is approved through the platform.
• Any modification must be processed through KEYPASS Drive.

If a guest does not pick up the vehicle within 2 hours of the scheduled start time without contacting the host or support, the booking may be marked as a no-show and no refund may be issued. Hosts should document no-shows through the platform.

Refund eligibility may be affected if the guest is found responsible for damage, late return, cleaning issues, missing fuel/charge, tolls, tickets, or other trip-related charges. Protection plan reimbursements or damage reviews are processed separately from trip refunds. KEYPASS Drive may review trip photos, messages, vehicle condition records, payment details, and host/guest statements.

If payment fails or checkout expires, the booking is not confirmed. The vehicle may remain available for other guests unless the booking is completed successfully.

For refund, cancellation, or dispute questions, contact support@keypassdrive.com.